Update Ticket API

The Update Ticket API section allows users to modify existing ticket information sourced from external systems. Through this API, users can seamlessly update ticket details accordingly.

UpdateTicket.

POST https://<sub domain>.kapturecrm.com/update-ticket-from-other-source.html/v.2.0

NOTE: Please replace with your sub domain name in the API.

Authentication:

To access this API endpoint, you need to include your API key in the request headers. For authentication, use the following header:

Basic <Your Token>

Request Body

The request body should be a JSON object containing the details of the ticket to be updated. Here are the list of parameters.

[
    {
        "comment": "",
        "ticket_id": "",
        "callback_time": "",
        "sub_status": "",
        "queue": "",
        "disposition": ""
    }
]

Please map in the request body if there's any extra associate body according to your use case.

Response Body

The API responds with a JSON object containing the details of the updated ticket. If successful, the response will include the ticket ID and the other updated relevant information.

{
    "ticket": {
        "id": 530348198,
        "type": "O",
        "email": "",
        "phone": "",
        "status": "P",
        "orderId": "",
        "queueKey": "",
        "ticketId": "713516551148",
        "folderId": 0,
        "detail": "",
        "isUnread": false,
        "isOutOfSLA": false,
        "priority": 0,
        "isCallBack": false,
        "creatorId": 209803,
        "enquiryId": 0,
        "contactId": 0,
        "substatus": "PS",
        "productId": 0,
        "erpOrderId": "",
        "referenceId": 0,
        "ticketEmail": "",
        "assignedToId": 209803,
        "pendingTaskId": 0,
        "agencyBriefId": 0,
        "twitterUserId": "",
        "facebookUserId": "",
        "associativefile": "",
        "statusName": "Pending",
        "customerFeedback": 0,
        "playStoreReviewId": "",
        "lastConversationId": 0,
        "lastConversationType": "O",
        "lastConversationTime": 1713516551152,
        "date": "2024-04-19 14:19:11",
        "totalConversationCount": 0,
        "taskTitle": "TEST 1",
        "typeName": "Mobile App",
        "taskEnddate": "2024-04-19 14:19:11",
        "lastFollowUp": "2024-04-22 14:31:33",
        "nextFollowUp": "2024-04-19 14:19:11",
        "substatusName": "Pending",
        "encryptedPhone": "",
        "encryptedEmail": "",
        "lastConversationTypeName": "Mobile App",
        "ticketURL": "/employee/all-tickets.html?detail=2/530348198/713516551148",
        "ticketCreatorURL": "/employee/all-tickets.html?detail=2/530348198/713516551148",
        "isEscalated": true,
        "folders": [
            "Inbox"
        ],
        "queueName": "",
        "creatorName": "Kapture Dev API's",
        "folderColor": "red",
        "assignedToName": "Kapture Dev API's",
        "assignedToEmail": "sashank.goenka@kapturecrm.com",
        "mergeTicketId": "",
        "skuCode": "",
        "productName": ""
    },
    "Additional_details": {},
    "message": "Status and Comment have been updated.\n",
    "status": "success"
}

Error Codes

Example of a working curl

curl --location 'https://devapi.kapturecrm.com/update-ticket-from-other-source.html/v.2.0' \
--header 'Authorization: Basic <Your Token>' \
--header 'Content-Type: application/json' \
--header 'Cookie: JSESSIONID=; _KAPTURECRM_SESSION=' \
--data '[
    {
        "comment": "",
        "ticket_id": "713516551148",
        "callback_time": "",
        "sub_status": "PS",
        "queue": "",
        "disposition": ""
    }
]'

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